ROQUE Eye Clinic - Taguig has been recognized with the WhatClinic Patient Service Award 2020, an annual award based on patient service excellence ratings from the worldwide healthcare search engine WhatClinic.
WhatClinic analyzed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
ROQUE Eye Clinic was only one of a few hundreds of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2020, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents the long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
Dr. Manolette Roque today said “We are delighted to be recognized for our commitment to customer service. As a practice, it is something we focus on in everything we do and to receive such positive feedback from our patients is great…”
David Roe, WhatClinic’s CEO, congratulated ROQUE Eye Clinic - Taguig and said "The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.
Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody."