When you visit our office, kindly bring and present at least one valid ID:

  • All patients: Driver’s License or government-issued photo ID card
  • Seniors: Senior Citizen ID card
  • PWD: PWD ID card
  • HMO/Insurance subscribers: HMO/Insurance ID Card(s)
  • Philhealth members: Philhealth ID card


We participate in most major insurance plans and will file your insurance claims for you. Before seeing us, kindly secure a letter of authorization from your Human Resources Officer, the HMO concierge, or the HMO clinic. Please see INSURANCE for all our accreditations.

We ask that your insurance card be readable. It should have the claim’s mailing address on it, and we will need your identification number for the policy. If you do not have this information or if you have a policy that restricts which providers you see, please call your insurance company to get the information needed before seeing us.

All co-payments are due at the time of the appointment.


We will require payment during service if you do not have insurance coverage. Payment must be made upfront for visits. We accept cash, GCash, online bank-to-bank transfers to BPI, and all major credit cards.

Payment plans are not available.


These discounted rates include all applicable discounts and taxes for published hospital packages. No further discounts may be applied. They may be settled via credit card or cash at the hospital billing section.

These discounted rates for published eye clinic packages include all applicable discounts and are subject to eVAT when appropriate. They may be settled via cash, GCash, online bank-to-bank transfers to BPI, or credit card.

For complicated cases that are excluded from published hospital/eye clinic packages, a net billing statement may be issued to you for your guidance with the settlement.

This net billing statement is

  • net of Senior Citizen/PWD discount: the 20% discount has already been applied (e.g. For a net bill of 10,000 pesos. Gross bill 14,000 pesos = 12,500 pesos + 12% eVAT 1,500 pesos; 12,500 pesos VAT exempt - 2,500 pesos (20% SC/PWD) = 10,000 pesos net).
  • net of eVAT: kindly show your Senior Citizen card, or PWD card, for eVAT exemption. The BIR requires us to list the senior citizen/PWD number and secure the cardholder's signature on the official receipt.
  • net of PhilHealth: the surgeon will receive a small RVS component for the physician's professional fee on top of the net bill collected.



Both teleconsult and face-to-face prepaid consultations are automatically discounted. They are not eligible for reimbursements in the event of a cancellation or no-show.

We understand that there may be valid reasons for a cancellation or no-show. Therefore, as a courtesy to our prepaid patients, we can extend a single instance of rescheduling within one month from the initial booking. Another cancellation or no-show forfeits the pre-payment in favor of the clinic to cover administrative costs and capacity/slot lost for the missed appointment.


We are in the eyecare service delivery sector and provide limited refunds for patient services. 

Kindly email your refund request to with the scanned official receipt and the following details:

  • Name: 
  • Birthdate: 
  • Mobile number: 
  • Address: 
  • Date of consultation: 
  • Clinic: 
  • Doctor: 
  • Amount: 
  • Reason for a refund request: 
  • Preferred mode of refund: Cash, GCash, online bank-to-bank BPI transfer, check, or clinic credit

If you have lost your official receipt, we can still assist you. Kindly prepare a notarized affidavit of loss. Indicate the details of the receipt and specify that it will no longer be used for future claims.

Once the refund request has been received, we reserve the right to review or evaluate the patient’s reason for refund on a case-by-case basis. We will reject requests not within our refund policy or any applicable laws and regulations. Once the refund is approved, kindly allow three to thirty days for the billing cycle to be completed. Our staff will notify you via email once the refund is available. For your convenience, kindly choose your mode of refund.

  • Cash - kindly show our clinic staff your official receipt or notarized affidavit of loss and exchange it for a cash refund.
  • GCash - please provide your GCash mobile number and name and wait for the electronic transfer.
  • Online bank-to-bank BPI transfer - kindly provide your bank account number and bank account name and wait for the electronic transfer.
  • Check - kindly provide your PAYEE details and pick up the check from our clinic staff.
  • Clinic credit - we will apply the credit for your future clinic visits.

The following are non-refundable:

  • Customized items or orders that require a job order, including prescription lenses
  • Medical items that require refrigeration and proper storekeeping, including intraocular lenses, medical devices, intravitreal medications
  • Hygiene-sensitive items such as contact lenses


Our optical department requires a 50% non-refundable deposit before ordering customized prescription frames and contact lenses. The balance is due at the time you receive the glasses. We do not participate in any private vision plans.

You will be informed once the job order is available for pickup. All customized prescription frames must be claimed within one month from availability. Unclaimed prescription frames will be discarded.


It takes less than 5 minutes to complete your online booking. Alternatively, you may call our BGC Clinic, or our Alabang Clinic for assistance.