SCHEDULE POLICIES | ROQUE Eye Clinic | Eye.com.ph | book@eye.com.ph

Schedule Policies

EFFECTIVE July 15, 2018

Cancellations and No-Show Policy

We realize that there are instances when you must miss an appointment due to emergencies or obligations for family or work. However, when you do not call to cancel an appointment, four people suffer:

  • the patient, because treatment is not being received;
  • the doctor, who has reserved that particular appointment for you;
  • another patient, who could have been seen in your place;
  • and the clinic secretary, who has to attend to the last-minute scheduling changes.

Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment schedule. Cancelled appointments and no-shows are a major financial and scheduling burden for the clinic.

Therefore, we respectfully request you to notify us of cancellation at least 24 hours prior to the scheduled appointment. If we do not receive any notification, a No-Show Tag will be made on your record.

Late Appearance

We realize that delays can occur, however, we do our best to keep the other patients and doctors on time. If a patient is 15 minutes past their scheduled time, we reserve the right to reschedule the appointment to another day or move the appointment to a later time slot on the same day if the doctor’s schedule allows.

Dismissals

Lastly, if three appointments (Cancellations and No-Show) with no 24-hour notice should occur in a row, at our discretion, we can remove future scheduled appointments from the schedule and dismiss the patient from our practice.

How to Cancel Your Appointment

To cancel appointments, please call +639178442020 | +639989982020 (St. Luke’s Global City MAB 217), +639177952020 | +639989972020 (Asian Hospital MOB 509), or email us at help@eye.com.ph.

If we do not answer your call, you may leave a detailed message via text. If you would like to reschedule your appointment, please be sure to leave us your complete name, phone number and let us know the best time to return your call.