We are in the eyecare service delivery sector and provide limited refunds for patient services. 

Kindly email your refund request to help@eye.com.ph with the scanned official receipt and the following details:

• Name: 
• Birthdate: 
• Mobile number: 
• Address: 
• Date of consultation: 
• Clinic: 
• Doctor: 
• Amount: 
• Reason for a refund request: 
• Preferred mode of refund: Cash, GCash, online bank-to-bank BPI transfer, check, or clinic credit

If you have lost your official receipt, we can still assist you. Kindly prepare a notarized affidavit of loss. Indicate the details of the receipt and specify that it will no longer be used for future claims.

Once the refund request has been received, we reserve the right to review or evaluate the patient’s reason for refund on a case-by-case basis. We will reject requests not within our refund policy or any applicable laws and regulations. Once the refund is approved, kindly allow three to thirty days for the billing cycle to be completed. Our staff will notify you via email once the refund is available. For your convenience, kindly choose your mode of refund.

• Cash - kindly show our clinic staff your official receipt or notarized affidavit of loss and exchange it for a cash refund.
• GCash - please provide your GCash mobile number and name and wait for the electronic transfer.
• Online bank-to-bank BPI transfer - kindly provide your bank account number and bank account name and wait for the electronic transfer.
• Check - kindly provide your PAYEE details and pick up the check from our clinic staff.
• Clinic credit - we will apply the credit for your future clinic visits.

The following are non-refundable:

• Customized items or orders that require a job order, including prescription lenses
• Medical items that require refrigeration and proper storekeeping, including intraocular lenses, medical devices, intravitreal medications
• Hygiene-sensitive items such as contact lenses